In an industry where precision and reliability are crucial, Paul Clark Services (PCS) leads the way in engineering excellence. Our dedication to the highest industry standards is not just a commitment but a daily practice that sets us apart in the road transport sector.
At PCS, every engineer undergoes a meticulous selection, recruitment, and induction process, ensuring that only the most qualified individuals represent our company. This commitment extends to guaranteeing that each engineer is equipped with individual liability insurance, promoting a culture of accountability and excellence in workmanship. Our thorough driving licence validity checks are performed to provide complete peace of mind to our customers, supporting our promise of dependability.
With a team of over 120 IRTEC Level 2 Inspection Technician accredited engineers, PCS is set up to respond promptly and effectively to any requirement within the industry. Our operational backbone is supported by over 40 state-of-the-art mobile service vans, each meticulously maintained and managed under our rigorous van policy and excellence scheme.
PCS’s adherence to internationally recognised standards is evident in our Integrated Management System, which encompasses Quality ISO 9001, Environment ISO 14001, and Health & Safety OHSAS 18001—each accredited and verified by ISOQAR. This systematic approach ensures a balance between efficiency, environmental stewardship, and workplace safety.
Our business is fundamentally customer-driven. Regular customer surveys and detailed investigations of any incidents underpin our pursuit of service excellence. We maintain strict quality control over our engineers’ work to ensure performance and compliance with PCS’s established systems, procedures, and health and safety policies.
As a full service partner for industry leaders such as ZF, BYD, Eminox, and Cummins, PCS has made significant investments in diagnostic tools, engineer training, and specialist lifting equipment. Our collaboration extends to supporting Cummins UK at their service centres and on mobile assignments, with our engineers trained up to the Euro 6 standard.
Our in-house workshop facilities are equipped to handle all vehicles, from vans to full-sized PCVs and HGVs, with capabilities that include undertaking specialist project work—ranging from warranty work to technical modifications and retro-fitments, all tailored to manufacturer and customer specifications.
PCS is not only a participant but a leader in the road transport industry, actively engaging in major trade exhibitions and forums, including the newly formed FTA Passenger Transport forum and the Apprenticeship Training Trailblazers Stakeholders forum. These platforms enable us to share our insights and continue to positively influence industry standards.
Looking forward, our five-year business development plan highlights an ambitious trajectory of growth and innovation. This includes significant investments in management, office administration staff, and the nurturing of the next generation of engineers and apprentices. PCS is also advancing towards establishing a unique higher engineer grade to meet future industry demands.
Our commitment is further underscored by substantial investments in IT, such as the Big Change – Job Watch electronic scheduling and manpower utilisation system, improving operational efficiency and service delivery.
With nearly three decades of dedicated service to the road transport industry and a comprehensive £10 million Product, Sales, and Service Liability Insurance cover, PCS continues to lead with a forward-thinking approach, ensuring we not only meet but exceed the expectations of our customers.
By consistently collaborating with industry experts and following strict external regulations like IR35, PCS maintains its reputation as a trusted and knowledgeable leader in the road transport community.
PCS has never aspired to be a recruitment agency. Over the years, we have seen how recruitment agencies often diluted the professionalism in our industry. Unlike them, PCS is committed to upholding the highest standards of service and expertise in the engineering support sector.